Changes are coming to your protection program. Learn more and view updated terms and conditions.

File a claim
for your AT&T
covered device.

Already have a claim started? Resume a Claim

The only thing worse than a lost, stolen, or damaged device is a complicated claim process. We make this quick and easy... it usually takes just a few minutes. We send out replacement devices as soon as the next day*, and non-connected devices (devices not on the AT&T network) are repaired or replaced within 3—5 business days once the claim is approved and we receive your damaged device.

Need to track a claim or return?

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* Claims completed by 5PM CST will be shipped, and in most cases, delivered the next day.

The claim process: what to expect

What happened?

You’ll need to provide account information and a description of what happened.


You may need to fill out and upload some forms to verify your identity.


Once approved, customers receive a replacement device the next day (in most cases).


Save up to 50% on your deductible by remaining claim free for 6 or 12 months. For your convenience, your deductible will be billed to your AT&T account.

What's My Deductible?
Is My Device and Location Eligible For Screen Repair?

Enter your information for your personalized deductible

Learn more about Declining Deductible

Your Options

Good news! Based on your ZIP code () and device type listed below, you are
eligible for our cracked screen repair offer for $89.00 Learn More

ZIP Code

where we come to you


As soon as same day service repair
Repaired by a certified technician
Convenient scheduling
12 month warranty

your device by mail



As soon as next business day delivery
Keep your device while we ship
Free shipping
12 month warranty

Eligibility for repair is subject to restrictions. View Restrictions Hide Restrictions

Screen repair: $89 deductible applies. Limited to eligible devices in select markets. Same-day repair appointments available between 9 a.m.- 7 p.m. local time, subject to technician's availability in applicable service area. Claim must be approved by 2 p.m. local time to be eligible for same day repair. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer's declining deductible eligibility. Some colors of eligible devices are not covered.

Go to for complete list of eligible devices and available markets, both of which are subject to change at any time. Mobile Insurance and Multi-Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

We apologize, we were unable to process your request.

Shipping Schedule

Claim Completed Delivery Day*

Monday - Friday

Before 5pm CST

Next Day


Before 2pm CST


Saturday - Sunday

After 2pm CST Sat.


* Claims completed by the daily cut-off times will be shipped,
and in most cases, delivered the next day.