The only thing worse than a lost, stolen, or damaged device is a complicated claim process. We make this quick and easy... it usually takes just a few minutes. We send out replacement devices as soon as the next day*, and non-connected devices (devices not on the AT&T network) are repaired or replaced within 3—5 business days once the claim is approved and we receive your damaged device.
Need to track a claim or return?
* Claims completed by 5PM CST will be shipped, and in most cases, delivered the next day.
The claim process: what to expect
You’ll need to provide account information and a description of what happened.
You may need to fill out and upload some forms to verify your identity.
Once approved, customers receive a replacement device the next day (in most cases).
Save up to 50% on your deductible by remaining claim free for 6 or 12 months. For your convenience, your deductible will be billed to your AT&T account.
What's My Deductible?
Is My Device and Location Eligible For Screen Repair?
Good news! Based on your ZIP code () and device type listed below, you are
eligible for our cracked screen repair offer for $89.00 Learn More
Screen repair: $89 deductible applies. Limited to eligible devices in select markets. Same-day repair appointments available between 9 a.m.- 7 p.m. local time, subject to technician's availability in applicable service area. Claim must be approved by 2 p.m. local time to be eligible for same day repair. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer's declining deductible eligibility. Some colors of eligible devices are not covered.
Go to att.com/protectioncenter for complete list of eligible devices and available markets, both of which are subject to change at any time. Mobile Insurance and Multi-Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.
We apologize, we were unable to process your request.
|Claim Completed||Delivery Day*|
Monday - Friday
Before 5pm CST
Before 2pm CST
Saturday - Sunday
After 2pm CST Sat.
* Claims completed by the daily cut-off times will be shipped,
and in most cases, delivered the next day.