File a claim
for your AT&T
covered device.

Already have a claim started? Resume a Claim

The only thing worse than a lost, stolen, or damaged device is a complicated claim process. We make this quick and easy... it usually takes just a few minutes. We send out replacement devices as soon as the next day*, and non-connected devices (devices not on the AT&T network) are repaired or replaced within 3—5 business days once the claim is approved and we receive your damaged device.

Need to track a claim or return?

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Please click here to add the button

* Claims completed by 6pm ET will be shipped, and in most cases, delivered the next day.

The claim process: what to expect

What happened?

You’ll need to provide account information and a description of what happened.


You may need to fill out and upload some forms to verify your identity.


Once approved, customers receive a replacement device the next day (in most cases).


Save up to 50% on your deductible by remaining claim free for 6 or 12 months. For your convenience, your deductible will be billed to your AT&T account.

What's My Deductible?
Is My Device and Location Eligible For Screen Repair?

Find Out Now

Learn more about Declining Deductible

Shipping Schedule

Claim Completed Delivery Day*

Monday - Friday

Before 6pm ET

Next Day


Before 3pm ET


Saturday - Sunday

After 3pm ET Sat.


* Claims completed by the daily cut-off times will be shipped,
and in most cases, delivered the next day.