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Find out if your device and location are eligible for screen repair. Learn more.

AT&T Device
Protection Center

Already Enrolled?

Not yet enrolled? Learn how Multi-Device Protection Pack, Mobile Protection Pack or Mobile Insurance can protect your devices and help keep you connected.

AT&T Multi-Device Protection Pack

Protection & expert support for up to 3 eligible devices

You have multiple phones, tablets, and laptops. Multi-Device Protection Pack provides expert support and protects your AT&T mobile device, PLUS your choice of any combination of two additional eligible smartphones, tablets or laptops.

*Mobile Protection Pack for Business provides coverage and support for a single eligible device.

1Screen Repair: $49 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Visit phoneclaim.com/att to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer's declining deductible eligibility. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.

AT&T Mobile Insurance and AT&T Multi-Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA),Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

AT&T Mobile
Protection Pack

Protection & expert support for your Smartphone or Tablet

You have a smartphone or tablet you can't live without. Mobile Protection Pack provides expert support for your single device, as well as a next-day replacement (in most cases) if needed.

*Mobile Protection Pack for Business provides coverage and support for a single eligible device.

1Screen Repair: $49 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Visit phoneclaim.com/att to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer's declining deductible eligibility. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.

AT&T Mobile Insurance and AT&T Multi-Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA),Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

AT&T Mobile Insurance

Protect your device against loss, theft, damage and out-of-warranty malfunctions

Coverage for single devices that you can't live without. Mobile Insurance provides a replacement as soon as the next day* if your device is ever lost, stolen, damaged, or malfunctions.

*Claims completed by 6pm ET will be shipped, and in most cases, delivered the next day.

*Mobile Protection Pack for Business provides coverage and support for a single eligible device.

1Screen Repair: $49 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Visit phoneclaim.com/att to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer's declining deductible eligibility. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.

AT&T Mobile Insurance and AT&T Multi-Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA),Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

Cracked screen repair

Now, you may be able to get your cracked screen repaired on an eligible device as soon as the same day.1 File an approved claim, then select when and where you want the service completed. Screen repair is included with enrollment in all AT&T device protection programs.

Benefits include:

  • Keep your phone - avoid the hassle of backing up and moving your content
  • Convenience of visiting a repair location, or having a technician come to you
  • Fixed as soon as today, backed by a one year warranty

Click here to see if your device and area are eligible.

We will provide a 1-year warranty on the device. For details on this warranty or to report device malfunctions following a screen repair, please call us at 888.562.8662.

*Mobile Protection Pack for Business provides coverage and support for a single eligible device.

1Screen Repair: $49 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for screen repair. Visit phoneclaim.com/att to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Declining deductibles not applicable to screen repair and selecting screen repair option will not impact customer's declining deductible eligibility. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.

AT&T Mobile Insurance and AT&T Multi-Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA),Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.